Bus Reservation

• Please confirm your travel dates, destinations, and flight and bus connection times before booking.
• If you are renting skis, please also check the store and rental method used.
• The names, ages, and genders of all accompanying persons are required to apply.

ATTENTION

Please pay attention to the transfer time when boarding the bus departing from New Chitose Airport!
We are not able to know the transfer time. We are not responsible if you fail to make the transfer.

<Transfer time estimates>

Domestic

Transfer from plane to bus: 45 min. or more

Bus to plane transfer: 60 min. or more

International

Transfer from plane to bus: 90 min. or more

Bus to plane transfer: 2 hours or more

• Ski buses must be booked in advance.
• Booking must be made 9 days prior to the boarding date.
• To book ski rental and bus together, click the “Booking all at once” button.
• If less than 8 days prior to the boarding date, bus and ski rental cannot be booked at the same time. In this case, please make reservations for each separately.
• Minors who wish to apply must do so with the consent of a parent or guardian.

<Guidance>

Booking made through the website can only be made by advance payment. Payment can be made by credit card, pre-payment at convenience stores, net banking, or bank transfer.
*If your payment has not been confirmed 9 days before your reservation, your booking will be cancelled.

ATTENTION

If you do not receive that e-mail, please check your folder and settings, as it may have been marked as spam. If you still have not received the e-mail, your booking may not have been completed. If that is the case, please contact us. We usually respond to inquiries within three business days. If you are in a hurry, please call us during business hours.

• To change or cancel your reservation, please contact us by phone or email.
• In case of change or cancellation, the applicant (person responsible for the contract) must contact us by e-mail or phone. Changes or cancellations by anyone other than the applicant will not be accepted.
• Cancellations will be accepted between 9:00 a.m. and 5:00 p.m. for telephone calls, and on the date of receipt by our company for emails.
• Please be sure to call us for any changes or cancellations on the day before or on the day of your booking.
• Please note that you will be responsible for any bank transfer charges in the event of a refund.

Cancellation Fee

Ski bus cancellation fees are as follows

• 7 days to 2 days prior to boarding:
  30% of the fare
• One day prior to boarding:
  40% of the fare
• On the day of boarding (before boarding):
  50% of the fare
• On the day of boarding (after boarding or without notice):
  100% of the fare

*Cancellation policy and fees for ski rentals differ from the above conditions (see the ski rental page for details).

ATTENTION

If the take bus or boarding date is changed less than 7 days prior to the boarding date, the reservation will be cancelled and the above cancellation fees will apply.

It’s ticketless! Just give your name and booking number at the reception!

• Paper tickets will not be issued. Please give your name and booking number to the staff at the reception.
• If you are unsure, please forward the email to your smart phone or print out the email screen and bring it with you.
• Please confirm the meeting place(bus stop) in advance.

Boarding from New Chitose Airport

Please check in at the reception counter at least 20 minutes prior to departure.

Boarding from hotels in Sapporo

Please wait in the hotel lobby at least 10 min. before departure.

Boarding from locations other than above

Please be at the bus stop 10 min. before departure. Bus staff or driver will guide you to the bus.