User Guide– SERVICE INFO –

●About Rental Service

Booking / Application

Reservations can be made online through this website or by phone. Please note that rental rates and registration deadlines are different for each. Rates are more economical for web booking.
*Minors must apply with the consent of a parent or guardian.

Web booking

• Accepted: Up to 5 days prior to the start of use (up to 7 days prior to the start of use for the courier plan)
• Payment method: Advance payment(Credit card/ Convenience store/ Bank transfer/ Internet banking)

*Please complete the credit card or convenience store payment procedure when registering your application.
*If your payment has not been confirmed 5 days before your reservation, your booking will be cancelled.
*If you are unable to make a payment at the time of registration, please use the URL to change the reservation details provided in the reservation completion e-mail.
*Please issue the payment number for credit card payment and convenience store payment by the application deadline.

Phone Booking

• Accepted: Up to 5 days before the start of use (up to 7 days before the start of use for the courier plan).
  *If there are less than 5 days, we will check inventory before accepting the order.
• Fee: Regular Price
• Payment method: Bank transfer
• Other: The phone number you apply for will be automated (calling charges of ￥10 excl. tax will be incurred for every approx. 20 seconds).
• Booking phone number: +81-570-001-501 (Nov – Apr, 10:00 a.m. – 5:00 p.m.)

Credit cards accepted for advance payment

Online booking can be paid by the following credit cards (one-time payment).

Advance payment at convenience stores

Online reservations can be paid at the following convenience stores.
Please print out or take note of the “Payment Number” issued upon completion of your application then pay at the store.

Bank transfer

If you wish to make a bank transfer for web or phone reservations, please make your payment to the following account.

Mitsubishi UFJ Bank, Sapporo Branch
Ordinary Account 3211091
Account holder: Amuse Rentals

Payment deadline is generally within 3 days from the date of application.
If the rental date is less than 7 days away, we will ask you to make a deposit by the next day.
Please be sure to make the transfer in the name of the person who applied. If the transfer is made under a different name, we may not be able to confirm the transfer and you may be billed for the fee.
Please add the rental date immediately before your name when making the transfer.
e.g.) For use from December 1 → 1201 Amuse Taro

Rental Items

• Please be sure to inspect the rental items at the time of rental.(If there is no notification at the time of rental, the rental item will be deemed to be in good condition.)
• We do not accept size exchange or product exchange after the start of use.
• Once rented, the items will be kept by the customer until returned.

Theft / Damage

Insurance is available for rented items to cover theft and damage. Each customer may purchase insurance for their usage period by
paying ¥500 (tax inclusive) at the time of rental, although doing so is optional. Note that if you opt not to purchase insurance, you will be charged for the value of the item in the rare event that it is damaged or stolen.

Change of rental period

Extension of the rental period is not allowed without our approval prior to the end of the rental period. If the rental period is extended with our approval, an additional fee will be charged. If you wish to shorten the rental period, please notify us by the time of rental. In the event that the rental period is shortened after delivery, the rental fee will not be refunded due to reasons beyond our control, including but not limited to, force majeure, natural disasters, transportation disruptions and acts of providence.

Cancellation Fee

In case of cancellation for the customer’s convenience, the following cancellation fees will apply.

Pickup at New Chitose Airport or Rusutsu Store, delivery from Niseko Store, delivery to hotels in Sapporo

Up to 2 days before the date of use	No charge
One day before the day of use	50% of the rental fee
On the day of use	100% of the rental fee

Courier Plan

Up to 4 days before the date of use	No charge
3 days prior to the day of use – the day before the day of use	50% of the rental fee
On the day of use	100% of the rental fee

Notes

Minors making reservations must do so with the consent of a parent or guardian.
Please read the following before making a rental reservation or application.
Precautions and Amuse Rental Terms and Conditions　→　CLICK HERE

●About Ski bus

Booking / Application

Reservations can be made through our website or by phone. We also offer ski rental and bus packages, optional lift ticket packages, bus only, or a combination of bus and lift ticket packages.
*Minors making reservations must do so with the consent of a parent or guardian.

Web booking

• Accepted: 9 days prior to the date of use
• Payment method: Advance payment(Credit card/ Convenience store/ Bank transfer/ Internet banking )

*If your payment has not been confirmed 9 days before your reservation, your booking will be cancelled.
*Reservations may not be accepted between 8 days and 6:00 p.m. 3 days prior to the date of use (subject to availability).
*During peak season, due to the limited number of seats available, reservations may not be accepted even 9 days prior to the date of use.

Phone Booking

• Accepted: 9 days prior to the date of use
• Payment method: Bank transfer
• Other: The phone number you apply for will be automated (calling charges of ￥10 excl. tax will be incurred for every approx. 20 seconds).
• Please make a reservation in advance (TEL: +81-570-011-411).

*Availability is subject to availability from 8 days to 3 days prior to the date of travel.
*Because of the limited number of seats available during peak season, applications may not be accepted even 9 days prior to the date of use.

Credit cards accepted for advance payment

Online booking can be paid by the following credit cards (one-time payment).

Advance payment at convenience stores

Online reservations can be paid at the following convenience stores.
Please print out or take note of the “Payment Number” issued upon completion of your application then pay at the store.

Bank transfer

If you wish to make a bank transfer for web or phone reservations, please make your payment to the following account.

Mitsubishi UFJ Bank, Sapporo Branch
Ordinary Account 3211091
Account holder: Amuse Rentals

Payment deadline is generally within 3 days from the date of application.
If the rental date is less than 7 days away, we will ask you to make a deposit by the next day.
Please be sure to make the transfer in the name of the person who applied. If the transfer is made under a different name, we may not be able to confirm the transfer and you may be billed for the fee.
Please add the rental date immediately before your name when making the transfer.
e.g.) For use from December 1　→　1201 Amuse Taro

Cancellation Fee

In case of cancellation for the customer’s convenience, the following cancellation fees will apply.

7 days to 2 days prior to the date of use	30% of fee
The day before the date of use	40% of fee
On the day of use (Before boarding)	50% of fee
On the day of use (After boarding or no contact)	100% of fee

In case of change or cancellation, the applicant (person responsible for the contract) must contact us by e-mail or phone. Changes or cancellations by anyone other than the applicant will not be accepted.
Cancellations will be accepted between 9:00 a.m. and 5:00 p.m. for telephone calls, and on the date of receipt by our company for emails.
*Please be sure to call us for any changes or cancellations on the day before or on the day of your reservation.
*Please note that you will be responsible for any bank transfer charges in the event of a refund.

If the take bus or boarding date is changed less than 7 days prior to the boarding date, the reservation will be cancelled and the above cancellation fees will apply.
Standard General Conditions of Travel Agency Business　→　CLICK HERE

On the day

Please gather at the designated meeting place at the following time. Please tell the bus crew/staff your name for registration.

• Airport: 15 minutes before bus departure time
• Other departure points: 10 minutes before the bus departure time

Meeting place and time　→　CLICK HERE
*We will make every effort to operate the bus on time, but there may be delays due to road and weather conditions.
*If we are unable to confirm the arrival of passengers after the departure time, we will not wait for them.
Please note that no confirmation will be made to the hotel front desk.
*Please note that all courses require reservations, and that the bus will not stop at any boarding point (meeting point) or drop-off point for which no reservation has been made.

Transfer time between airplanes and buses

We do not confirm transfer times. Please understand that we cannot be held responsible in the event that you are unable to make a connecting flight.

【Estimated transfer time】

	Flight > Bus	Bus > Flight
Domestic Lines	45 min. or more	60 min. or more
International Lines	90 min. or more	120 min. or more

About the bus companies that operate the service

Bus companies differ depending on the route and time. Please refer to the following links for bus dispatchers and operators affiliated with Amusement Hokkaido.
About bus companies and safe operation　→　CLICK HERE

Operation and response to inclement weather and road conditions

• In the event of flight delays or cancellations, bus departure times may be adjusted as an emergency measure. If a delay or cancellation of a flight makes it impossible for a passenger to board the bus on the scheduled date, the bus may be transferred to the next day or later, or another means of transportation may be provided (with any costs incurred to be borne by the passenger). Please note, however, that we are not responsible for securing a replacement flight or alternative transportation in such a situation.
• If the connection to the aircraft is in jeopardy, we may suggest the usage of other means of transportation, such as a stopover at the nearest JR station. Any costs incurred as a result of this will be the responsibility of the passenger.
• The course of the tour may be changed or delayed if normal operation is not expected. In some cases, we may provide other means of transportation, but the customer will be responsible for any costs associated with such transportation. Please note that we will not be held responsible if, due to unavoidable circumstances, we are unable to arrive at the airport in time for the departure of the flight.

Precautions for boarding

• Smoking is not permitted on board
• Seats are unreserved, but seats may be assigned when it is full.
• Please set your cell phone to silent mode and refrain from talking on the phone.
• Please fasten your seatbelt.
• Skis and board boots are not allowed on board.
• Only ski equipment and one other piece of luggage can be stored in the trunk.
• If you bring skis or snowboards, please put them in a special bag or case
  (as they may be damaged or broken during loading/unloading and driving).
• Please refrain from any activities that may cause inconvenience to other passengers around you.

Notes

• If a rest facility is not available due to operating periods, operating hours, etc., it may be passed over or an alternative facility may be used.
• Ski buses are generally available only for guests staying at the hotel in the boarding area.
• Depending on the number of passengers and the location of embarkation and disembarkation, the bus may take a separate ventilation time (5 to 10 minutes) in addition to during rest stops.
• Minors must apply for the tour with the consent of their parents or guardians.

●About Rent a car

Reservation / Application

Reservations can be made via our website.
*Reservations can be made by anyone other than the driver. However, under Amuse Rentacar rental agreement, reservations must be made with the driver’s name clearly indicated, so please confirm the name of the person who will be driving (visiting the store) before making a reservation.
*Only those between the ages of 21 and 65 years old are allowed to drive.

Web booking

• Accepted: 3 days prior to the date of use
• Payment method: Credit card pre-payment only

Credit cards accepted for advance payment

Online booking can be paid by the following credit cards (one-time payment).

*If there are additional charges (overage, gasoline, etc.) at the time of return, the additional amount must be paid in cash on site at the time of return.

Cancellation Fee

A cancellation fee will be charged in the event that a reservation is cancelled.

31 days or more before the scheduled day	2% of the estimated basic rental fee
31 days before the scheduled day	10% of the estimated basic rental fee
7 days before the scheduled day	50% of the estimated basic rental fee
1 day before the scheduled day	80% of the estimated basic rental fee
Cancelling on or after the scheduled day	100% of the estimated basic rental fee

In case of change or cancellation, the applicant (person responsible for the contract) must contact us by e-mail or phone.
Changes or cancellations by anyone other than the applicant will not be accepted.
Cancellations will be accepted from 10:00-18:00 for telephone calls, and in the case of e-mails, we consider the date we receive the e-mail as the cancellation date.
*Please call us for any changes or cancellations on the day before or on the day of the rental.
*At the time of refund, please be aware that the money transfer fees will have to be covered by the customer.

Rental method (Reception)

There are two types of rentals. At our location (AMUSE RENTACAR Chitose) or at a designated location in Chitose.
Rental rates will vary depending on whether you rent at AMUSE RENTACAR Chitose or at a designated location in Chitose City.

• AMUSE RENTACAR Chitose: You can come to AMUSE RENTACAR Chitose directly, or if you arrive at New Chitose Airport, there is a free pick-up service between the airport and AMUSE RENTACAR Chitose (reservation required).
• For rentals at a designated location in Chitose City: Our staff will bring the vehicle to the location you specified at the time of reservation.

New Chitose Airport (CTS) ⇔ Store Shuttle Services Please contact us when you arrive at airport.
*If we are unable to contact you after the agreed upon time, we may have no choice but to cancel your reservation.

Driver’s Licenses

The mid-size vehicles offered in this service can be driven with a regular Japanese driver’s license.

For international and foreign driver’s licenses, there are certain conditions and documents required.
For details, please refer to the Licenses and Regulations section

Return Method

The return method and location differ for rentals at AMUSE RENTACAR Chitose and rentals at designated locations in Chitose.

• Renting at AMUSE RENTACAR Chitose: Please return the car to AMUSE RENTACAR Chitose. Free transportation to and from New Chitose Airport is also available (reservation required).
• When renting at a designated location in Chitose City: Please return the car to either AMUSE RENTACAR Chitose or a designated location in Chitose (information will be provided at the time of rental).

*Please return the car with a full tank of fuel when returning it (with confirmation of fueling receipt).

Precautions during rental

• Smoking is not allowed in the car.
• Please drive safely with the driver and all passengers wearing seat belts.
• Drivers are obligated to use child seats when traveling with children below six (6) years old.
• Please use the parking lot to avoid parking violations.

Notice

• If you are going to be late for the return time, please call us as soon as possible.
  *We cannot accept an extension if the next reservation is already made.
• In the event of an accident, the first priority is to rescue the injured and contact the police, then contact us.
• If you have committed a parking violation, please follow the police request and complete the prescribed procedures before returning the car.