User Guide– SERVICE INFO –

●About Activities

Start time

Start time differs between Chitose Bibi River and Jozankei Toyohira River.
Please be on time.
If you have a preferred time depending on your schedule, please inquire at the time of reservation.

• Chitose-shi, Miyagawa 9:00 a.m. / 12:00 p.m. / 3:00 p.m.
• Jozankei Toyohira River 10:00 a.m. / 12:00 p.m. / 2:00 p.m.

Free shuttle service

Please make a reservation in advance (TEL: +81-570-011-411).

• Chitose Bibi River Canoeing: New Chitose Airport Hokkaido Tour Desk (Domestic Arrivals Lobby 1F) to Event Location (roundtrip)
  *Not included in half course and horseback riding packages.
• Chitose River Rafting: JR Chitose station ↔ Location
• Jozankei Canoe/ SUP: Hotels at Jozankei onsen area ⇔ Location
  ※Rafting/ Saaporo Lake are not eligible

Booking

Reservations are required for both Chitose Bibi River and Jozankei Toyohira River. Please make reservations on the reservation page of each plan or by phone. Except for early morning canoeing, reservations can be made on the day of the tour depending on availability, but we recommend early reservations to be sure.
* Minors must apply with the consent of a parent or guardian.

Payment Method

Payment for online booking is by credit card only.
Credit cards accepted for pre-payment are as follows.

*Payment in full is required.

Cancellation Fee

Except for cancellations due to inclement weather, the following cancellation fees will apply for cancellations made by the customer.

Up to 2 days prior to the date of use	No charge
The day before the date of use	50% of experience fee
On the day of use	100% of experience fee

*If you need to cancel, please contact us as soon as possible (as our staff is making preparations on site).
*For package plans, etc., please see the plan page.

Participation by children

Children 3 years old and up are welcome to participate, but must be able to sit quietly. Please be sure the child is accompanied by a parent or guardian.
Children between the ages of 3 and preschool are charged at the infant rate, elementary school students are charged at the child rate, and junior high school students and older are charged at the adult rate.

Participation by dogs

Only canoeing on the Chitose City Bibi River and Jozankei Toyohira Rivers allow participation by dogs together with owners (free of charge for dogs), but dogs must wear a life jacket, which can be rented for JPY1,000 per jacket (tax inclusive).

For Beginners

The average depth of both the Chitose City Bibi River and Jozankei Toyohira River is about a meter, and the current is gentle. Instructors will provide instructions and guidance at the beginning of the experience, so beginners are welcome to participate without any worries.

What to wear and bring

There are no rules or restrictions to clothing. Since this is a water activity, it is better to wear clothes that are easy to move in and that can get a little dirty.

• Please remove all jewelry and watches (insurance does not cover them in case of damage or loss).
• In case of rain, rain gear is available for rent free of charge, but we recommend that you bring a change of clothes, etc. (We can also take you to bathing facilities in the area)

Notes

• The tour may be canceled if the staff deems it dangerous due to weather or water conditions (rain or shine).
• A consent form must be signed prior to participation in the tour.
• Minors must apply with the consent of a parent or guardian.
• Participants under 18 years old must be accompanied by a parent or guardian or have written consent (please request at the time of reservation).
• Our staff will guide you for your safety, but please be aware that you are fully responsible for your own actions during the tour.

●About Rental Service

Booking / Application

Reservations can be made online through this website or by phone. Please note that rental rates and acceptance deadlines are different for each. Early bird discount is applied to web reservations.
*Minors must apply with the consent of a parent or guardian.

Web booking

• Accepted: Up to 5 days prior to the start of use (up to 7 days prior to the start of use for the courier plan)
• Early booking discount: 30 days, 15 days, 5 days before
• Payment method: Advance payment(Credit card/ Convenience store/ Bank transfer/ Internet banking)

*Please complete the credit card or convenience store payment procedure when registering your application.
*If your payment has not been confirmed 5 days before your reservation, your booking will be cancelled.
*If you are unable to make a payment at the time of registration, please use the URL to change the reservation details provided in the reservation completion e-mail.
*Please issue the payment number for credit card payment and convenience store payment by the application deadline (e.g. 30 days prior to the rental date for the 30-day advance discount).

Phone Booking

• Accepted: Up to 5 days before the start of use (up to 7 days before the start of use for the courier plan).
  *If there are less than 5 days, we will check inventory before accepting the order.
• Fee: Fixed price
• Payment method: Bank transfer
• Other: The phone number you apply for will be automated (calling charges of ￥10 excl. tax will be incurred for every approx. 20 seconds).
• Booking phone number: +81-570-001-501 (Nov – Apr, 10:00 a.m. – 5:00 p.m.)

Credit cards accepted for advance payment

Online booking can be paid by the following credit cards (one-time payment).

Advance payment at convenience stores

Online reservations can be paid at the following convenience stores.
Please print out or take note of the “Payment Number” issued upon completion of your application then pay at the store.

Bank transfer

If you wish to make a bank transfer for web or phone reservations, please make your payment to the following account.

Mitsubishi UFJ Bank, Sapporo Branch
Ordinary Account 3211091
Account holder: Amuse Rentals

Payment deadline is generally within 3 days from the date of application.
If the rental date is less than 7 days away, we will ask you to make a deposit by the next day.
Please be sure to make the transfer in the name of the person who applied. If the transfer is made under a different name, we may not be able to confirm the transfer and you may be billed for the fee.
Please add the rental date immediately before your name when making the transfer.
e.g.) For use from December 1 → 1201 Amuse Taro

Rental Items

• Please be sure to inspect the rental items at the time of rental.(If there is no notification at the time of rental, the rental item will be deemed to be in good condition.)
• We do not accept size exchange or product exchange after the start of use.
• Once rented, the items will be kept by the customer until returned.

Theft / Damage

Insurance is available for rented items to cover theft and damage. Each customer may purchase insurance for their usage period by
paying ¥500 (tax inclusive) at the time of rental, although doing so is optional. Note that if you opt not to purchase insurance, you will be charged for the value of the item in the rare event that it is damaged or stolen.

Change of rental period

Extension of the rental period is not allowed without our approval prior to the end of the rental period. If the rental period is extended with our approval, an additional fee will be charged. If you wish to shorten the rental period, please notify us by the time of rental. In the event that the rental period is shortened after delivery, the rental fee will not be refunded due to reasons beyond our control, including but not limited to, force majeure, natural disasters, transportation disruptions and acts of providence.

Cancellation Fee

In case of cancellation for the customer’s convenience, the following cancellation fees will apply.

Pickup at New Chitose Airport or Rusutsu Store, delivery from Niseko Store, delivery to hotels in Sapporo

Up to 2 days before the date of use	No charge
One day before the day of use	50% of the rental fee
On the day of use	100% of the rental fee

Courier Plan

Up to 4 days before the date of use	No charge
3 days prior to the day of use – the day before the day of use	50% of the rental fee
On the day of use	100% of the rental fee

Notes

Minors making reservations must do so with the consent of a parent or guardian.
Please read the following before making a rental reservation or application.
Precautions and Amuse Rental Terms and Conditions　→　CLICK HERE

●About Ski bus

Booking / Application

Reservations can be made through our website or by phone. We also offer ski rental and bus packages, optional lift ticket packages, bus only, or a combination of bus and lift ticket packages.
*Minors making reservations must do so with the consent of a parent or guardian.

Web booking

• Accepted: 9 days prior to the date of use
• Payment method: Advance payment(Credit card/ Convenience store/ Bank transfer/ Internet banking )

*If your payment has not been confirmed 9 days before your reservation, your booking will be cancelled.
*Reservations may not be accepted between 8 days and 6:00 p.m. 3 days prior to the date of use (subject to availability).
*During peak season, due to the limited number of seats available, reservations may not be accepted even 9 days prior to the date of use.

Phone Booking

• Accepted: 9 days prior to the date of use
• Payment method: Bank transfer
• Other: The phone number you apply for will be automated (calling charges of ￥10 excl. tax will be incurred for every approx. 20 seconds).
• Please make a reservation in advance (TEL: +81-570-011-411).

*Availability is subject to availability from 8 days to 3 days prior to the date of travel.
*Because of the limited number of seats available during peak season, applications may not be accepted even 9 days prior to the date of use.

Credit cards accepted for advance payment

Online booking can be paid by the following credit cards (one-time payment).

Advance payment at convenience stores

Online reservations can be paid at the following convenience stores.
Please print out or take note of the “Payment Number” issued upon completion of your application then pay at the store.

Bank transfer

If you wish to make a bank transfer for web or phone reservations, please make your payment to the following account.

Mitsubishi UFJ Bank, Sapporo Branch
Ordinary Account 3211091
Account holder: Amuse Rentals

Payment deadline is generally within 3 days from the date of application.
If the rental date is less than 7 days away, we will ask you to make a deposit by the next day.
Please be sure to make the transfer in the name of the person who applied. If the transfer is made under a different name, we may not be able to confirm the transfer and you may be billed for the fee.
Please add the rental date immediately before your name when making the transfer.
e.g.) For use from December 1　→　1201 Amuse Taro

Cancellation Fee

In case of cancellation for the customer’s convenience, the following cancellation fees will apply.

7 days to 2 days prior to the date of use	30% of fee
The day before the date of use	40% of fee
On the day of use (Before boarding)	50% of fee
On the day of use (After boarding or no contact)	100% of fee

In case of change or cancellation, the applicant (person responsible for the contract) must contact us by e-mail or phone. Changes or cancellations by anyone other than the applicant will not be accepted.
Cancellations will be accepted between 9:00 a.m. and 5:00 p.m. for telephone calls, and on the date of receipt by our company for emails.
*Please be sure to call us for any changes or cancellations on the day before or on the day of your reservation.
*Please note that you will be responsible for any bank transfer charges in the event of a refund.

If the take bus or boarding date is changed less than 7 days prior to the boarding date, the reservation will be cancelled and the above cancellation fees will apply.
Standard General Conditions of Travel Agency Business　→　CLICK HERE

On the day

Please gather at the designated meeting place at the following time. Please tell the bus crew/staff your name for registration.

• Airport: 15 minutes before bus departure time
• Other departure points: 10 minutes before the bus departure time

Meeting place and time　→　CLICK HERE
*We will make every effort to operate the bus on time, but there may be delays due to road and weather conditions.
*If we are unable to confirm the arrival of passengers after the departure time, we will not wait for them.
Please note that no confirmation will be made to the hotel front desk.
*Please note that all courses require reservations, and that the bus will not stop at any boarding point (meeting point) or drop-off point for which no reservation has been made.

Transfer time between airplanes and buses

We do not confirm transfer times. Please understand that we cannot be held responsible in the event that you are unable to make a connecting flight.

【Estimated transfer time】

	Flight > Bus	Bus > Flight
Domestic Lines	45 min. or more	60 min. or more
International Lines	90 min. or more	120 min. or more

About the bus companies that operate the service

Bus companies differ depending on the route and time. Please refer to the following links for bus dispatchers and operators affiliated with Amusement Hokkaido.
About bus companies and safe operation　→　CLICK HERE

Operation and response to inclement weather and road conditions

• In the event of flight delays or cancellations, bus departure times may be adjusted as an emergency measure. If a delay or cancellation of a flight makes it impossible for a passenger to board the bus on the scheduled date, the bus may be transferred to the next day or later, or another means of transportation may be provided (with any costs incurred to be borne by the passenger). Please note, however, that we are not responsible for securing a replacement flight or alternative transportation in such a situation.
• If the connection to the aircraft is in jeopardy, we may suggest the usage of other means of transportation, such as a stopover at the nearest JR station. Any costs incurred as a result of this will be the responsibility of the passenger.
• The course of the tour may be changed or delayed if normal operation is not expected. In some cases, we may provide other means of transportation, but the customer will be responsible for any costs associated with such transportation. Please note that we will not be held responsible if, due to unavoidable circumstances, we are unable to arrive at the airport in time for the departure of the flight.

Precautions for boarding

• Smoking is not permitted on board
• Seats are unreserved, but seats may be assigned when it is full.
• Please set your cell phone to silent mode and refrain from talking on the phone.
• Please fasten your seatbelt.
• Skis and board boots are not allowed on board.
• Only ski equipment and one other piece of luggage can be stored in the trunk.
• If you bring skis or snowboards, please put them in a special bag or case
  (as they may be damaged or broken during loading/unloading and driving).
• Please refrain from any activities that may cause inconvenience to other passengers around you.

Notes

• If a rest facility is not available due to operating periods, operating hours, etc., it may be passed over or an alternative facility may be used.
• Ski buses are generally available only for guests staying at the hotel in the boarding area.
• Depending on the number of passengers and the location of embarkation and disembarkation, the bus may take a separate ventilation time (5 to 10 minutes) in addition to during rest stops.
• Minors must apply for the tour with the consent of their parents or guardians.