FAQ– KNOWLEDGE BASE –

●About Rental Service

I want to know how to apply.

If you make an online reservation, the online discount will be applied, but if you make a reservation by phone, the discount will not be applied and the rental price will be the fixed price.

Can I make reservations for multiple people at a time?

Yes, as long as the pick-up method and location are the same. The reservation form (input field) allows you to make reservations for family members and accompanying persons at the same time (you can also select rental items).

What payment methods are available?

Web booking: Credit card / Convenience store / Bank transfer/ Paypal
Tel booking: Bank transfer only
*Convenience store payments may not be available for reservations made most recently.
*If your payment has not been confirmed 5 days before your reservation, your booking will be cancelled.

When are reservation due?

Until 5 days before the start of use (7 days for delivery plans).

Is it possible to pick up / return at different place?

Yes, you can select different place to pick up and return. But, the Furano shop cannot be returned at other shops (lending and returning are at the same Furano shop).

I will not be staying at a hotel but would like delivery

We cannot deliver to hotels you are not staying at. Cases where you are staying in the neighborhood or stopping by bus, etc. are also not eligible for delivery.

I will rent/return at New Chitose Airport, but will only be using it for half-day. What will be the fee?

Regardless of whether or not you use the service, the fee will be for the number of days from the date of rental to the date of return.

Could I change the size?

The exchange method differs depending on each store.
Niseko and Rusutsu stores: You can try it on when you receive them, and we will exchange them on the spot.
New Chitose Airport: Size exchange is not available.
Hotels in Sapporo: Try it on upon receiving. If you wish to exchange the item, please call the delivery staff by 8:00 p.m. on the same day. Please note that we cannot handle exchanges after the day following the date of delivery.

I want to specify the manufacturer and type of ski/snowboard.

In general, we do not allow specifying of sizes or brands. If you have a desired size, please contact our call center after applying online. We take requests but it is not a guarantee.

What should I do when rental item is damaged, lost or stolen?

Please contact to call center (TEL: +81-570-001-501 / 10:00 a.m. – 5:00 p.m.)

What is the “insurance” which show on reservation page mean?

Insurance is available for rented items to cover theft and damage. Each customer may purchase insurance for their usage period by paying ¥500 (tax inclusive) at the time of rental, although doing so is optional. Note that if you opt not to purchase insurance, you will be charged for the value of the item in the rare event that it is damaged or stolen.

Can my child rent an adult size?

We can lend out skis. However, please note that the skis are also of adult length.

●About Ski Bus

Have all the seats been assigned? Can I request where I would like to sit?

NO seats will be assigned so please sit anywhere you like. There might be a case that we make a seating chart, however, we won’t take any request for it.

Can I leave my luggage in the trunk?

Ski equipment and one other piece of luggage can be checked in.

Can I bring skis / snowboards into the bus?

We will check in your baggage at the time of boarding (no charge for bringing it in). However, please be sure to keep your baggage covered to prevent damage.
*We are not responsible for any damage in the unlikely event that it is damaged.

Can I leave a wheelchair in the trunk?

Yes, but the size has to be within Length/120cm, Depth/32cm, Height/109cm, Weight/20kg and it can be folded or placed sideways. If a passenger on a wheelchair is not able to move on his/her own, please travel with someone who can support.（There will be costs for the traveling companion,too.)

Is there any discount for student/ disabled people/ round trip discount?

No, there is not.

When are reservation due?

Regarding application for 9 days prior the date of use, it is possible to apply from 1 person.From 8 days prior or earlier to 3 days prior (until 6pm), You can apply only when the tour is decided and there are vacancies.

Can I take the bus without reservation?

NO, you have to make a reservation in advance.

Is there a waiting list?

No, there is not.

Can I please get a receipt?

For convenience store payments, the receipt at the time of payment will serve as your receipt. For credit card payments, your credit card statement can be used as a receipt. We do not issue individual receipts.

How do I cancel or change my reservation?

If you want to change or cancel, please be sure to contact from the representative (contract person) by e-mail or telephone(TEL: +81-570-001-501 / 10:00a.m. – 5:00p.m.).

Can I change my current reservation?

We won’t be able to take any request about changing your travel date or the bus(tour). Please cancel the current reservation and make a new one. Therefore, relevant cancellation fee and the fee for the new reservation will be applied.

What payment methods are available?

Application from the Internet: Credit card / Convenience store / Bank transfer / Paypal
Tel bookng：Bank transfer only
*If your payment has not been confirmed 9 days before your reservation, your booking will be cancelled.
*Convenience store payments may not be available for reservations made most recently.

What are the refund options?

For credit card payments, we will change/stop the billing if it is within the credit card company’s response period. If the period has passed or in the case of convenience store payment, we will refund the amount by bank transfer to the account designated by the customer.

I would like to know the detailed meeting place and time.

Please click here → List of Meeting Places (Boarding Stations)

●About Rent a car

Can I drive with a regular driver’s license?

It is possible to drive the mid-sized vehicles offered through this service with a regular driver’s license. However, the available driving categories are different for international driver’s licenses, so please check with us in advance.

Can I rent a car even if I am a beginner (less than one year after obtaining a driver’s license)?

Yes. However the age limit of 21 to 65 years old.

Can I rent a car with an international driver’s license?

Yes
However, in order to drive in Japan, you must present a driver’s license and passport.

(1) International driver’s license based on the Geneva Convention. A permit stamp is required in the D column of the Drivable Vehicle Category D.
Driving with an international driver’s license obtained in a country that is a signatory to the Paris Convention (1926), Washington Convention (1943), or Vienna Convention (1968) is not allowed in Japan. Please bring the original international driver’s licenses. Photocopies are not acceptable.
Please bring the original international driver’s licenses. Photocopies are not acceptable.

Foreign driver’s license and official Japanese translation issued in the applicable countries and regions
Applicable countries and regions: Swiss Confederation, Federal Republic of Germany, Republic of France, Kingdom of Belgium, Principality of Monaco and Taiwan.

International driver’s licenses issued by the above countries and regions are not valid for driving in Japan.
*Please bring the original. Photocopies are not acceptable.

③Passport
We will check the stamp of the date of landing in Japan on your passport. If you are entering or leaving the country through the “Automated Gate,” please ask a staff member to stamp your passport when you pass through the gate. If you do not have the stamp, you will not be able to rent a car.
Please bring the original document. Photocopies are not acceptable.

< The period during which you can drive in Japan >
One year from the date of landing in Japan or the validity period of the driver’s license, whichever is shorter.
However, if you are recorded in the Basic Resident Registry of Japan and re-enter Japan within less than three months (consecutively, not in total) after leaving Japan, the date of re-entry will not be counted as the “date of landing” (the starting date of the validity period for driving in Japan).

Can I rent a car with a provisional driver’s license?

Rental vehicles are not available to persons with provisional licenses.
Also, please note that a rental vehicle rented to a person with a driver’s license cannot be driven by a person with a provisional license.

Can I rent with support car limited license?

Sorry, you can’t rent with support car license.

What reservation methods are available?

Reservations may be made online.

Can I rent without a reservation?

We are sorry. Advance reservations are required.

How many days in advance can I book?

Reservations can be made up to 2 months in advance.

Is there a cancellation fee if I cancel my reservation?

A cancellation fee will be charged in the event that a reservation is cancelled.
・Cancelling 31 days or more before the scheduled rental day:2% of the estimated basic rental fee
・Cancelling 31 days before the scheduled rental day:10% of the estimated basic rental fee
・Cancelling 7 days before the scheduled rental day:50% of the estimated basic rental fee
・Cancelling 1 day before the scheduled rental day:80% of the estimated basic rental fee
・Cancelling on or after the scheduled rental day:100% of the estimated basic rental fee

Is it only the person who will be driving on the day that can make a reservation?

Reservations can be made by anyone other than the driver.
However, under Amuse Rentacar rental agreement, reservations must be made with the driver’s name clearly indicated, so please confirm the name of the person who will be driving (visiting the store) before making a reservation.

Can I keep my car during the rental period?

Due to our geographical conditions and available parking space, we are unable to keep your vehicle at our location.

Do you have a pick-up service?

New Chitose Airport↔Amuse Car Rental Chitose store

What is your coverage for accidents?

We provide insurance in the event of an accident to ensure peace of mind.
We offer a deductible compensation plan for vehicle insurance (optional). For details, please refer to the Insurance and Compensation page.

What should I do if I have an accident?

In the event of an accident, please stop driving immediately and take the following actions
1. First aid the injured.
After helping the injured, immediately move the rental car to a location where it will not interfere with other traffic.
2. Call the police (110) from the spot.
Both the injured party and the victim are obligated to report the accident to the police. A certificate of accident will be required at a later date, so please follow the necessary procedures.
3. Contact us from the spot.

Regardless of the size of the scratch or dent, or the presence or absence of the other party, the accident will be treated as an accident.
The lessee (driver) is legally liable for damages.
Insurance and compensation will not be applied if the necessary procedures have not been taken.

In case of breakdown
If you notice any abnormality or malfunction with the vehicle, please contact us.

Can I extend the period of use (day) ?

Please note that we may not be able to extend the reservation depending on the number of reservations.
Please check with the departure office before extending the tour.

What should I do if I have a flat tire?

If you are driving, please stop at a safe place first. After that, please contact us.

What should I do if I cannot fill the tank when I return the car?

The actual number of kilometers driven will be multiplied by the unit price of gasoline per kilometer as stipulated by our company.
However, please note that the price will be higher than the actual amount of gasoline.

How do I pay the fee?

Payment must be made at the time of reservation by credit card (one-time payment only).
However, if there are additional charges (overage, gasoline, etc.) at the time of return, the additional amount must be paid in cash on site at the time of return.

Are there any discounts?

There is no special discount system, but monthly rentals are usually less expensive per day than regular rentals.

I would like to rent a car with a USB port and Bluetooth function to connect my smart phone.

All vehicles can be connected.

Do you have rental cars with an on-board ETC system?

All vehicles are equipped with an ETC on-board unit. Please insert your own ETC card for use.

Do you have any smoking cars?

Sorry, all cars are non-smoking.

Can I specify the color and grade of the vehicle?

We cannot specify the color or grade of the vehicle.

Is a car navigation system equipped?

All vehicles are equipped with a car navigation system.

I have a small child. Can I rent a child seat or baby seat?

Yes, child seats are available for rent (Options).

I want to go skiing in a rental car. Can I rent a studless tires?

From November to April every year, all vehicles are equipped with studless tires (standard).

Can I increase the amount of insurance coverage in case of an accident?

We do not offer increased coverage. We ask that you consider purchasing additional coverage on your own.

I have lost my car keys. What should I do?

Loss or damage of car keys is not covered by the insurance compensation system.
If a key is lost or damaged, the customer will be responsible for the actual costs,
Please handle with care.

Where can I contact you by phone?

AMUSE RENTACAR CHITOSE：+81-570-029-117